Policy for Last minute Cancellations and Missed Appointments

Your appointments and well-being are very important to us. We understand that sometimes unexpected events can occur, requiring schedule adjustments. If you need to cancel or change your appointment, we respectfully request at least 24 hours notice, either by phone or email. Due to the nature of mobile services, we may not be able to accommodate last minute changes. If you need to reschedule, we will do our best to reschedule for a time that is convenient for you. ​​ Our scheduling software will send an email and/or text reminder 24 hours in advance. At that time, you can either confirm your appointment, or make a change or cancel in the scheduling software.

Our Policy

• Last minute cancellation (less than 24 hours) $20 will be applied on the next scheduled appointment
• If the practitioner arrives at your residence and you are not home, you will be charged for the full cost of the scheduled appointment.
• If you do not arrive for your appointment, you will be charged for the full cost of the scheduled appointment.
• If you arrive later than 10 minutes to your appointment, you may have to reschedule as there might not be enough time to provide you quality treatment without affecting the following client's appointment. Late arrival fee may be incurred.